Eduverse Support

Terms of Service

Effective date: August 25, 2026

These terms cover the Eduverse Support WhatsApp assistant. By messaging the assistant you agree to them. If you do not agree, please do not use the service.

What the service is

The assistant answers questions about Eduverse using published information, records enrolment enquiries, and passes conversations to human staff when needed. Replies may be generated automatically.

Information, not a binding offer

Answers are provided for general guidance. They are not an offer of admission, a guarantee of a place, a quotation, or a contract. Automated replies can be incomplete or out of date, so please confirm anything you intend to rely on — fees, dates, requirements — with Eduverse staff before acting on it.

Using the assistant responsibly

• Do not send unlawful, abusive, misleading or infringing content.
• Do not attempt to disrupt, overload, probe or reverse engineer the service.
• Do not impersonate another person or send someone else's personal details without their agreement.
• Do not use the assistant for emergencies. It is not an emergency or crisis service.

We may stop responding to a conversation that breaks these rules.

WhatsApp and message costs

The service runs on WhatsApp, so your use of WhatsApp is also governed by Meta's own terms and policies. Any data or messaging charges from your mobile provider are yours to pay.

Human replies

When a conversation is escalated, a member of staff replies as soon as they reasonably can during working hours. Response times are not guaranteed.

Availability

The service is provided on an "as is" and "as available" basis. It may be interrupted for maintenance, provider outages or faults, and we do not warrant that it will be uninterrupted or error free. To the fullest extent permitted by applicable law, Eduverse Support is not liable for loss arising from reliance on an automated reply or from the service being unavailable.

Privacy

What the assistant processes, and why, is described in our Privacy Policy. You can ask us to delete your data using the Data Deletion Instructions.

Changes to these terms

These terms may be updated. The current version is always published on this page with its effective date. Continuing to message the assistant after a change means you accept the updated terms.